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Customer Service

  • FAQ's
    Q: Who paints your art?
    A: Stephen Hogarth unless stated otherwise

    Q: Why are your bags made in China
    A: Price mainly, because of what the bags are made from to get them made in Australia it would be triple the price. We pass the savings onto you buy having cheaper products.

    Q: Are you Aboriginal?
    A: Yes, being part of the stolen generation its had to trace our family tree but I am Aboriginal. In recent years I took part of the National Geographic DNA survey, they took DNA from many Aboriginal people accross Australia. My DNA is a unquie DNA strand that comes from Australia and is one of the oldest in Australia, as with a few other Aboriginal and Torres Striate Islander people.

    Q: What paint do you use?
    A: Thats a trade secret

    Q: What is PET Plastic?
    A: PET plastic is things like water bottles, coke bottles. If you look at a plastic bottle and it has the number 1 on it, thats PET. PET means polyethylene terephthalate

    Q: Can i visit your store?
    A: Sorry we dont have a store, as a home business I work from home. I do different events and markets, check the 'news' section to see where i will be.


    Shipping charges are based on the size and weight of the item. You will be shown the shipping and handling charges on the "Purchase Verification" page before you finalize your purchase. In the case where 'Pickup' is availible (please contact us for this) payment for shipping isnt vaild and will be refunded. If the item requires special packaging, such as a crate, there may be additional shipping and handling costs. If you have any questions or concerns about shipping and handling costs, please contact us. Please have the item number handy when you call. May be each piece is shipped to you directly from us, delivery times and shipping costs will vary. Generally, you can expect the item to be shipped within one weeks of ordering it and completeing all commercial transactions. Some items, depending on size and availability, can be delivered via faster methods for an additional charge.

    Our Return Policy
    All original art and products purchases made online are deemed sold. We do not have a return policy. Inevent of a dispute and the work/product is to be returned it must be shipped back in the original packing materials and original condition. The cost of returning the work rests with the customer. After we receive your returned item and checked your concerns we will offer a refund or credit. Shipping costs will not be refunded except in the case of damage.

    Artwork which is received damaged
    If your package appears damaged, or if upon opening it you find the artwork damaged, contact us immediately. Please do not discard the packaging materials. A digital photograph of the damaged areas must be taken. We will discuss & evaluate before we accept the return & refund.

    Receiving Orders
    You can generally assume that if you buy an item that we have in stock, you will receive it within one to three weeks of placing your order. Handerling time is 3 days.

    Canceling or Changing an Order

    If you want to cancel or change an order, contact us immediately. Once your order has been shipped it cannot be cancelled.

    Intellectual Property
    All artwork remains the property of the artist and may not be reproduced without prior consent from the artist. Even if you paid for an artwork or product the copyright remains the artist's, any breach in this will result in legal action.

    Design Variation
    As artwork is original, variation in design will occur. Quality standards of artwork are assured.

    It is our requirement that all goods are paid in full prior to shipping.

    Great care is taken in our warehouse by our dedicated staff to ensure that your purchase is received in perfect condition.

    All domestic parcels are sent through Australia Post. International parcels are sent via Australia Post. Charges are calculated on the freight carriers published prices that are dependant on size, weight and destination. Refer to www.australiapost.com.au

    Governing Law and Jurisdiction
    This agreement is governed and construed in accordance with the Laws of Union of Australia. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Queensland, Australia in all disputes arising out of or relating to the use of Hogarth Arts sites/services. Use of Hogarth Arts sites/services is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree to indemnify and hold hogartharts.com.au, its subsidiaries, affiliates, directors, officers and employees, harmless from any claim, demand, or damage, including reasonable attorneys' fees, asserted by any third party due to or arising out of your use of or conduct on Hogarth Arts sites/services.